ByHeart logo
ByHeart logo

All articles

Waitlist & Orders

18 articles

Shipping times and tracking orders


I’m not due for a while, can I stay on the waitlist until then?

If you are currently on the waitlist and your turn comes to order, we recommend purchasing a pack of four (which covers a sole source feeder for a little less than one month, and is the pack size available for all single purchases) to have some cans

Can I create an account now but order later?

We do not recommend creating an account until you receive an email from us saying that it’s your turn to order and you’ve been taken off the waitlist. You will be eligible for purchase once you’ve received our first waitlist email (with some reminder

When will I be able to order?

We will be opening our waitlist to new customers in the order of signup to the list, on a rolling basis, and will be moving through as quickly as possible to reach as many new families as we can, safely and responsibly. If you have already ordered fr

Can I still join the waitlist?

As we are unable to take any orders at this time, we have had to take a pause accepting customers off of our waitlist. As noted on the FDA’s website, our manufacturing facility was unaffected and we are operating 24/7 to produce more formula and resu

How many cans can I order?

At this time, we are only able to fulfill orders for four-can packs. During this unprecedented formula crisis in the US, we are working to ensure that families who use infant formula as their sole source of nutrition are fully covered. We are absolut

What happens if my order is lost?

Oh no- so sorry to hear your order is lost! Please feel free to reach out to us at [email protected], and we are more than happy to help you.

Do you offer discounts?

We do not currently offer any discounts or promo codes, however we offer free shipping on all Feeding Plan orders. Our Feeding Plan subscription also helps offset carbon emissions, support families in need, and ensures you always have the exact amoun

Can I cancel my order?

If you need to cancel your order, please contact us at [email protected] While we will try our best to help, we’re moving quickly to get you your formula as soon as possible and can’t make any guarantees!. For Feeding Plan subscriptions, you can can

What is your return policy?

We are unable to accept returns, but if you find that the ByHeart formula isn't working for you and baby, let us know! We are happy to give you a refund on your first order—that's the ByHeart promise.

What are your hours?

Our team is available to help you from 9AM-5PM EST Monday-Friday.Reached us after hours? Rest assured (if you can get back to sleep!) knowing that we’ll be there for you when you wake up.If you need a village right this very moment (we get it!), log

Can I change my address once my order is placed?

Please feel free to contact us at [email protected], and we will do our best to update the address. That said, please note this update could delay shipping time (once the formula is on its way, we can’t turn it around!).

Can I edit my order once it’s placed?

We’ve got you! For one-time orders, please email us as soon as possible, but in the case of a Feeding Plan subscription, see our FAQ section on how.

My order is missing! Help!

Oh no! Text the Sleepless Squad at +1 (909) 506-2354 so we can help track down your order.

How do I track my order?

As soon as your order is scanned in by the delivery carrier, we will send you an email with your tracking number. It can take up to 48 hours to update, but let us know if it takes longer than that!

Do you offer free shipping?

We offer free shipping for all Feeding Plan subscription orders! One-time purchases will come with shipping fees.

Do you offer expedited shipping?

Yes! We offer expedited shipping on one-time orders.

Where do you ship to?

We ship to all 50 states in the US.

Does shipping require a signature?

No signature required!