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Shipping & Orders

Shipping times and tracking orders

How long does it take to process my order?

New orders are processed and shipped within 0-3 calendar days from when your order was placed, unless noted otherwise on our site or via email. Please note that we will not be able to make any changes to your order once it has been processed for ship

What is your shipping policy?

ByHeart uses Ground shipping methods for all shipments nationwide via national carriers and the USPS. Expected time for delivery is up to 5-6 calendar days after shipment—but typically is faster!. These timelines are subject to change. If we expect d

How do I track my order?

There are a few easy ways to track your order!. Shipping Confirmation Email: As soon as your order is scanned by the delivery carrier, we will send you an email with your tracking number. Please note that tracking can take up to 24 hours to update af

What if my tracking stopped updating?

Sometimes a missed scan can delay tracking details. Luckily, this usually resolves itself within a couple days, and your package will arrive shortly after. However, if there has been no tracking movement after 3 calendar days of receiving your shippi

My tracking shows delivered, but it’s not here!

Occasionally, packages are scanned for delivery before your local mail carrier physically drops them at your home. As a result, you may receive your order within 24 hours after your tracking has updated to “Delivered.”. If you experience any shipping

What happens if my order is lost?

If your order is lost, please reach out to us at [email protected] and we’ll be more than happy to help.

Do you accept returns?

Unfortunately, we're unable to accept returns. However, if you find that the ByHeart formula isn't working for you and baby, we'd be more than happy to give you a refund on your first order purchased from our website—that's the ByHeart promise.

Do you offer international shipping?

We do not ship outside of the US, however we will be sure to let you know if international shipping becomes available.