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ByHeart

ByHeart Help Center

ByHeart uses Ground shipping methods for all shipments nationwide via national carriers and the USPS. Expected time for delivery is up to 5-6 calendar days after shipment—but typically is faster!

These timelines are subject to change. If we expect delivery to be longer than usual, we’ll provide ample notice on our site, or in your order confirmation email. Once your order has shipped, we’ll send you an email with your tracking information!

What is your shipping policy?

New orders are processed and shipped within 0-3 calendar days from when your order was placed, unless noted otherwise on our site or via email.

Please note that we will not be able to make any changes to your order once it has been processed for shipment!

How long does it take to process my order?

Please see the mixing instructions here, or on each ByHeart can (it’s on the back!)

How do I prepare a bottle of ByHeart?

Each unopened can is good for 24 months, but for exact dates, you can see the "Use By" date on the bottom of your can.

What's the shelf life?

If you are a medical professional, please reach out to our Medical Education team at medical@byheart.com.

At this time, we are unable to provide samples to individuals.