ByHeart

<p>Yes, we will be refunding all customers who received products from the<br>affected batches. If you do not receive a refund confirmation email, please reach<br>out to us at <a aria-expanded="false" aria-haspopup="menu" class="c-link" data-remove-tab-index="true" data-sk="tooltip_parent" data-stringify-link="mailto:notices@byheart.com" href="mailto:notices@byheart.com" rel="noopener noreferrer" tabindex="-1" target="_blank">notices@byheart.com</a>.</p>

Yes, we will be refunding all customers who received products from theaffected batches. If you do not receive a refund confirmation email, please reachout to us at notices@byheart.com.

Will you be refunding my order?

Proactive Voluntary Recalls

When will you be able to ship formula to customers again or take new customers from the waitlist?

You said you would have formula in January - Why not use the other packaging facility until yours is done?

Why did you choose to buy your packager?

I thought you already owned your supply chain, can you clarify the purpose of the acquisition?

Why aren’t you able to supply us your infant formula right now?

How do I know I can trust it?

Who is the new packager?

When did you acquire this company?

Our Packaging Facility Acquisition

Why is ByHeart issuing a proactive voluntary recall?

What batches are affected by this event?

Can I continue to feed my baby the formula from the batches affected by this voluntary recall?

Is my baby safe if they’ve already consumed the formula?

Will you be sending a replacement shipment?

Why should I trust that other batches of ByHeart’s formula are safe to feed my baby?

What should I do after disposing the affected formula?

I’m not due for a while, can I stay on the waitlist until then?

Can I create an account now but order later?

When will I be able to order?

Can I still join the waitlist?

How many cans can I order?

What happens if my order is lost?

Do you offer discounts?

Can I cancel my order?

What is your return policy?

What are your hours?

Can I change my address once my order is placed?

Can I edit my order once it’s placed?

My order is missing! Help!

How do I track my order?

Do you offer free shipping?

Do you offer expedited shipping?

Where do you ship to?

Does shipping require a signature?

Waitlist & Orders

How do I edit my subscription?

Can I cancel my subscription?

I ran out before my next subscription order arrived! Help!

Feeding Plan Subscription

How much does ByHeart cost?

How many ounces are in each can?

What’s the shelf life?

Do you offer samples?

Where is ByHeart made?

Why is ByHeart different?

About ByHeart

What's the shelf life?

Where does your DHA come from?

Do I need to give my baby any extra vitamins or minerals while I am feeding ByHeart formula?

I know fish is an allergen, so is it safe to give formula with DHA in it to an infant?

Is your formula vegan?

Are you organic?

Is ByHeart lactose free?

Is your formula soy free?

Why does ByHeart’s formula use whole milk?

What do you mean by “no compromise nutrition”?

Is your formula kosher?

What’s in the Whole Nutrition Infant Formula?

Where do your ingredients come from?

Nutrition

Can I use ByHeart with Baby Breeza?

Can I use warm water?

Do I need to give my baby any extra water?

How do I prepare a bottle of ByHeart?

Is it ok to give my baby ByHeart formula if I am still breastfeeding?

Feeding Support

Can you recycle the containers?

Impact & Sustainability

Will you be refunding my order?Updated 3 months ago