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Proactive Voluntary Recalls

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Why is ByHeart issuing a proactive voluntary recall?

We have chosen to voluntarily recall five batches of ByHeart Whole Nutrition Infant Formula due to the potential for cross-contamination with Cronobacter sakazakii, a bacteria commonly found in the environment and a variety of areas in the home. No d

What batches are affected by this event?

The following batches are impacted and should be disposed:22273 C122276 C122277 C122278 C122280 C1No other ByHeart formula batches are impacted.

Can I continue to feed my baby the formula from the batches affected by this voluntary recall?

No, if you have formula from the following batches, you should dispose of them: 22273 C122276 C122277 C122278 C122280 C1   No other batches are affected by this. All other batches from ByHeart are safe to continue to feed to your baby.

Is my baby safe if they’ve already consumed the formula?

If your baby has already consumed all of the formula there is no reason for concern and no additional action is needed. If you have any questions you should consult with your pediatrician.

Will you be sending a replacement shipment?

Unfortunately, we do anticipate that this voluntary recall will delay future orders.We will continue to provide updates on the shipping status of future orders as soon as they become available. As parents ourselves, we appreciate that this disruption

Will you be refunding my order?

Yes, we will be refunding all customers who received products from theaffected batches. If you do not receive a refund confirmation email, please reachout to us at [email protected]

Why should I trust that other batches of ByHeart’s formula are safe to feed my baby?

We are confident in our rigorous testing program. This includes testing every ingredient prior to using it in our formula, daily testing during our powder production, testing of cans throughout each day of canning, and testing of the environment of o

What should I do after disposing the affected formula?

As part of our commitment to you, we want to ensure that our communications have been clear and that you understand the actions recommended with this voluntary recall. The following batches are impacted and should be disposed:22273 C122276 C122277 C1