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Our Packaging Facility Acquisition

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When will you be able to ship formula to customers again or take new customers from the waitlist?

ByHeart is currently out of stock and unable to accept any customer orders for the next few months. Whether you are on our Feeding Plan, A La Carte Plan or Waitlist, you will receive an email once we’re accepting orders and waitlisters again. It took

You said you would have formula in January - Why not use the other packaging facility until yours is done?

After the voluntary recall, we were planning to resume production and return to supplying you with our infant formula in January. However, we then learned that there was considerable uncertainty around our packager’s ability or willingness to meet ou

Why did you choose to buy your packager?

Your baby is at the center of everything we do. We are very selective in the partners we choose and hold ourselves and our partners to the highest standards when it comes to safety and quality. As a company committed to parents, our goal has always b

I thought you already owned your supply chain, can you clarify the purpose of the acquisition?

This acquisition takes our ownership of our manufacturing process a step further to own our packaging facility. Since day 1, we have talked about the importance of end-to-end manufacturing ownership and over the past year, we have been tirelessly wor

Why aren’t you able to supply us your infant formula right now?

We are working diligently to get our new packaging facility up and running, while continuing around the clock work at our Reading, PA facility. We also provided the FDA a regulatory submission to complete the requirements for registering our new pack

How do I know I can trust it?

We put your baby’s safety at the center of everything we do and conduct extensive testing and quality checks. This includes testing every ingredient prior to using it in our formula, daily testing during our powder production, testing of cans through

Who is the new packager?

We are so excited to introduce you to our new packaging team - the newest members of the ByHeart family! In looking for a new packager to bring in house, we prioritized finding a family-run business that shares our values and dedication to the highes

When did you acquire this company?

We just entered into an agreement to acquire our new packaging facility on December 26th! This means that going forward, we will have full ownership and oversight of our end-to-end manufacturing process. The hard part is that creating a pivotal chang